Terms of use and service

MBOA CLEAN is a platform connecting, coordinating and monitoring cleaning and upkeep services, operated by CORTEXPO SARL AU (Casablanca RC no. 456313, ICE no. 002383841000061), registered at 62, Bd. la Gironde, Casablanca, Maroc.

These terms define the use of the platform and the rules applicable to bookings, payments and the relationship between clients and providers.

Using the platform constitutes acceptance of these terms. A user who does not accept them must not use it.

MBOA CLEAN connects clients with verified professional providers and frames the quote, payment, proof of work and dispute handling.

MBOA CLEAN does not perform the services itself: they are carried out by the providers. MBOA CLEAN acts as a trusted third party that organises, secures and supervises the relationship.

Creating an account requires accurate, up-to-date information. The user is responsible for keeping credentials confidential and for all activity from their account.

The platform is reserved for persons aged at least 18 and able to enter into a contract.

A provider must supply the requested professional documents (trade register, ICE, tax ID, self-employed card, insurance where applicable). Access remains subject to verification by MBOA CLEAN.

The client describes their need and receives a quote. Depending on the service, the quote is firm, estimated, or subject to prior validation by MBOA CLEAN.

The price shown at the time of ordering applies: it is locked at booking. A quote has a validity period beyond which it must be refreshed.

A booking becomes effective once the client accepts the quote and payment is confirmed as provided.

The client pays for the service through a protected payment mechanism. Funds are collected and processed under the arrangement agreed with the banking or payment partner.

The client's payment and any amount owed to the provider are separate. Receiving a payment does not automatically trigger the provider's settlement: this occurs only after the mission is completed and validated, and where no dispute exists.

MBOA CLEAN does not store full card numbers. Card payments, where available, are processed by the relevant payment partner.

MBOA CLEAN never changes its bank details by email, message or phone. If in doubt about details received, the user must contact MBOA CLEAN through an official channel.

The provider carries out the mission in line with the accepted request. Proof (before/after photos, on-site presence) may be required to establish proper completion.

After the mission ends, the client has a period to validate the service or report a problem. Absent a dispute within this period, the mission moves to administrative review by MBOA CLEAN.

This deadline does not deprive the client of any legal rights or of the guarantees provided herein: a defect discovered later may be reported under the applicable dispute rules.

The client may cancel or request a change before the mission starts, under the conditions shown at order time.

A late cancellation, after the provider has committed or work has begun, may lead to a proportionate charge covering costs already incurred.

MBOA CLEAN may cancel a booking in case of unavailability, breach, suspected fraud or impossibility; the relevant amounts are then handled under the applicable rules.

Any complaint about a service must be raised via the platform. MBOA CLEAN reviews the submitted evidence (description, proof, messages) and proposes a resolution.

Depending on the case, a dispute may lead to a full or partial refund, a new intervention, or a penalty against the provider. An open dispute suspends any settlement to the provider until resolved.

These terms do not exclude the user's legal remedies.

The provider undertakes to hold the authorisations and insurance required for its activity, to perform missions diligently and to professional standards, and to respect people and premises.

The provider undertakes to use the platform for connection, invoicing and payment of missions originating there, and not to seek direct payment off-platform.

The client undertakes to provide accurate information on the location and nature of the work, to allow the access needed for performance, and to pay the agreed price.

The client undertakes not to bypass the platform to arrange a service directly with a provider met through MBOA CLEAN.

MBOA CLEAN's value rests on payment security, proof, guarantee and recourse. Arranging a service off-platform makes both parties lose these protections.

Accordingly, mission-related exchanges must stay on the platform, and sharing contact details to deal off-platform is prohibited. A provider presented or qualified by MBOA CLEAN in the course of a request remains tied to the platform for that relationship, to a reasonable and time-limited extent.

This clause is proportionate and does not prevent an independent commercial relationship arising outside the platform.

MBOA CLEAN uses the necessary means to secure the platform and frame services, without guaranteeing uninterrupted availability or the total absence of error.

MBOA CLEAN's liability is assessed within the limits of its role as a trusted third party and under applicable law. Each party remains liable for its own breaches.

The processing of personal data is described in the privacy policy, which forms an integral part hereof. It sets out the data collected, its purposes, retention and the rights of individuals.

The user may request account closure at any time. MBOA CLEAN may suspend or close an account in case of breach, fraud or abuse.

Closing an account does not delete data that the law requires to be kept (invoicing, payments, ongoing disputes).

MBOA CLEAN may amend these terms. The update date appears at the top of the page. A substantial change is brought to users' attention.

These terms are governed by Moroccan law. For any question: contact@mboaclean.com.